FAQ

Quick answers about shipping, returns and offers at Marlow Boston.

Shipping

How long does shipping take?

Orders are processed within 24 hours of being placed. Estimated delivery is 2–14 business days depending on your location. Delivery times are estimates and can be affected by carrier delays, weather or holidays.

Will I get tracking information?

Yes. Once your order ships, we email you a shipping confirmation with tracking information when it is available. Please allow some time for the tracking to update after your package is on its way.

My order is late or hasn't arrived. What should I do?

Please contact us and we'll be happy to help. We can't guarantee a specific delivery date, but if your order looks significantly delayed we will look into it with you.

What if I entered the wrong shipping address?

Please double-check your address before completing your order. We are not able to take responsibility for delays or failed deliveries caused by incorrect or incomplete shipping information. If you spot a mistake right after ordering, contact us as soon as possible.

Returns & refunds

What is your return policy?

You can request a return within 14 days of receiving your order. Items must be unworn and unused, in their original condition, free from stains, odors, makeup or perfume, and include the original tags and packaging where applicable.

How do I start a return?

Contact us with your full name, order number, the item(s) you'd like to return and the reason. If an item is damaged or incorrect, please include photos. Please don't send anything back before you receive return instructions from us.

Who pays for return shipping?

Unless an item is defective, damaged or incorrect, return shipping is the customer's responsibility. We recommend using a trackable service.

When will I get my refund?

Once your return has been received and inspected, we'll let you know whether the refund is approved. Approved refunds are generally issued to your original payment method, and your bank or payment provider may need extra time to show it. Original shipping charges are generally non-refundable.

My item arrived damaged, defective or not what I ordered.

We're sorry! Please contact us as soon as you can with your order number and clear photos of the issue. After reviewing, we may offer a replacement, a refund or another resolution.

Offers

Do you have a discount code?

Yes: use code WELCOME10 at checkout for 10% off your first order. It can be used once per customer.

Do you offer bundle savings?

Yes. Buy 2 or more items from our Matching Sets collection and save 15%. The discount is applied automatically at checkout.

Can I combine discounts?

Discounts don't stack. If your cart qualifies for more than one, you'll get the better one.

Still have a question?

We're happy to help. Send us a message on our contact page and include your order number if you have one.