Refund policy

Refund & Return Policy

Last Updated: September 17, 2026

At [STORE NAME], we want you to feel confident when shopping with us. If your purchase is not the right fit, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

Our goal is to make the return process straightforward, transparent, and fair.

1. Return Eligibility

You may request a return within 14 days of the date your order was delivered.

To be eligible for a return, items must:

  • Be unworn and unused.

  • Be in their original condition.

  • Be free from stains, odors, makeup, perfume, or other signs of use.

  • Include original tags and packaging where applicable.

  • Be returned within the applicable 14-day return period.

We reserve the right to refuse a return if an item does not meet these conditions.

2. How to Start a Return

To request a return, please contact us at:

Email: [SUPPORT EMAIL]

Please include:

  • Your full name.

  • Order number.

  • The item(s) you would like to return.

  • The reason for the return.

  • Any relevant photographs, if the item is damaged or incorrect.

Do not send an item back before receiving return instructions from our customer service team.

3. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. [STORE NAME] is not responsible for returns that are lost or damaged while being shipped back to us when the customer arranged the return shipment.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at [SUPPORT EMAIL].

Please provide your order number and clear photographs showing the issue.

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, refund, or other resolution where required by applicable law.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow your payment provider additional processing time for the funds to appear in your account. Processing times can vary depending on the financial institution or payment method.

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

6. Partial Refunds

In certain circumstances, only a partial refund may be available where an item is returned with missing components, signs of use, damage, or other conditions that reduce the item's value.

Any reduction will be communicated to you where applicable.

7. Final Sale Items

Items specifically identified as Final Sale are not eligible for return or refund unless they are defective, damaged, incorrectly supplied, or otherwise subject to a non-waivable legal right.

Any applicable final-sale restriction will be displayed before or at the time of purchase.

8. Exchanges

[CHOOSE ONE: We currently do not offer direct exchanges / We offer exchanges subject to availability.]

If you require a different size or item, please contact [SUPPORT EMAIL] for assistance.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [SUPPORT EMAIL].

We cannot guarantee that a cancellation request can be completed after an order has entered processing or shipment.

Where an order is successfully cancelled before shipment, any applicable refund will be processed to the original payment method.

10. Refunds Required by Law

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable federal or state law.

Where applicable law requires a refund or other remedy, we will comply with those requirements.

11. Questions About Returns

If you have questions regarding a return or refund, please contact us:

[STORE NAME]
Email: marlowboston.contact@gmail.com
Website: [-
Return Address: [RETURN ADDRESS]

We are here to help and will make reasonable efforts to resolve return-related questions promptly.